30-day returns, cover for damaged or wrong items, and how refunds work.
If something is not right, we will help you put it right.
Changed your mind? Request a return within 30 days of the day your order is delivered.
Tell us within 48 hours with photos and we will replace or refund it at no extra cost.
Once the returned item is received and checked, your refund is issued within 5–10 business days.
A quick guide to what qualifies and what does not.
Four steps from request to refund.
Send us your order number and the reason for the return, with photos if the item is damaged.
We confirm the item is eligible and tell you exactly how to send it back.
Pack the item securely in its original packaging and hand it over as instructed.
After inspection we send the refund to your bKash, Nagad or bank account.
You can request a return within 30 days of delivery if the item is unused, in its original packaging and has all of its accessories and tags.
Contact support with your order number and the reason for the return. We will confirm whether the item is eligible and tell you how to send it back.
Tell us within 48 hours of delivery and include photos of the item and the packaging. We will arrange a replacement or a refund at no extra cost to you.
Once the returned item reaches us and passes inspection, the refund is issued within 5–10 business days to your bKash, Nagad or bank account — support confirms the details with you beforehand.
Have your order number ready and our support team will take it from there.