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Privacy Policy

What personal information BongoOcean collects, why, and the choices you have.

Last updated: October 7, 2026

This Privacy Policy describes what personal information BongoOcean collects, why we collect it and the choices you have. We only collect what we need to run the marketplace and look after your orders.

1. Information we collect

We collect the following kinds of information:

  • Account details — your name, email address, phone number, password and profile photo.
  • Order details — the products you order, your delivery address (division, district, upazila and street address), delivery zone and any notes you add.
  • Messages — what you send us when you contact support.
  • Technical details — basic information your browser sends when you visit, such as your approximate location, which we use to show relevant delivery information.

2. How we use your information

We use your information to:

  • Create and secure your account.
  • Process, deliver and support your orders.
  • Answer your questions and resolve problems.
  • Detect and prevent fraud and misuse.

3. When we share information

We share only what is needed to fulfil your order — for example your name, phone number and address with the delivery partner bringing your parcel, and the order contents with the seller preparing it.

We do not sell your personal information. We may disclose information when the law requires us to.

4. Storage and security

Your data is sent over an encrypted connection and passwords are never stored in readable form. No system is perfectly secure, so please use a strong password and keep it private.

Your cart, wishlist and theme choice are stored in your own browser so they are still there on your next visit.

5. How long we keep it

We keep account and order information for as long as your account is open and for as long afterwards as we need it to meet legal, tax and accounting obligations.

6. Your rights and choices

You can view and update your profile from your account page at any time. You can also ask us for a copy of your information, to correct it, or to delete your account.

To make a request, email support@bongoocean.com from the address on your account.

7. Cookies

We only use the cookies needed to keep you signed in and remember your language. Our Cookie Policy explains them.

8. Children

BongoOcean is not intended for children, and we do not knowingly collect personal information from them.

9. Changes to this policy

If we change how we handle personal information we will update this page and the date at the top of it.

10. Contact us

For any privacy question, email legal@bongoocean.com.