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Track Order

Enter your order number to see the latest status of your BongoOcean order.

Where is my order?

Enter the order number from your confirmation to see its latest status.

Orders are linked to your account. Sign in to look up an order and see your full order history.

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What each status means

The four stages every order moves through.

  1. 1

    Pending

    We have received your order and are confirming the details with you.

  2. 2

    Processing

    Your order is confirmed and is being packed and prepared for dispatch.

  3. 3

    Shipped

    Your parcel has left the hub and is on its way to your address.

  4. 4

    Delivered

    The parcel has been handed over. Enjoy — and tell us if anything is not right.

Something not adding up?

If your order has not moved for a while or the status looks wrong, our support team can check it for you.