Answers to the most common questions about shopping and selling on BongoOcean.
Add the products you want to your cart, open the cart and choose Proceed to Checkout. Sign in, enter your contact details and delivery address, then confirm the order. You will see an order number as soon as it is placed.
Cash on Delivery is available right now — you pay in cash when the parcel arrives. bKash, Nagad and card payments are being added and will appear at checkout as soon as they are live.
Yes. An account lets us attach the order to you, so you can follow its status, see your order history and reach support without repeating your details.
Contact support as soon as possible with your order number. Orders that are still pending can usually be changed or cancelled; once an order has shipped it has to go through the returns process instead.
Yes. Every price and delivery fee on BongoOcean is shown in Bangladeshi Taka (৳), and that is exactly the amount you pay — there are no conversion charges.
All over Bangladesh — every district in all eight divisions: Dhaka, Chattogram, Rajshahi, Khulna, Barishal, Sylhet, Rangpur and Mymensingh.
Usually 1–3 working days inside Dhaka and 3–5 working days for the rest of the country. Public holidays, bad weather and remote locations can add a little time.
৳80 inside Dhaka and ৳150 everywhere else in Bangladesh. The fee is shown in the order summary at checkout before you confirm.
Open Track Order, sign in and enter your order number. You will see whether the order is pending, processing, shipped or delivered. The same status is always available under My Orders.
You can request a return within 30 days of delivery if the item is unused, in its original packaging and has all of its accessories and tags.
Contact support with your order number and the reason for the return. We will confirm whether the item is eligible and tell you how to send it back.
Tell us within 48 hours of delivery and include photos of the item and the packaging. We will arrange a replacement or a refund at no extra cost to you.
Once the returned item reaches us and passes inspection, the refund is issued within 5–10 business days to your bKash, Nagad or bank account — support confirms the details with you beforehand.
Choose Sign Up, enter your name, email or phone number and a password. You can update your profile, address and photo at any time from your account page.
Open Sign In and choose Forgot password. Enter the email on your account and follow the reset link we send you.
Your account is protected by your password and an encrypted connection. We only use your details to process orders and support you — see the Privacy Policy for the full picture.
Businesses, manufacturers, wholesalers and brand owners in Bangladesh with genuine products. Every seller is reviewed before their store goes live.
Send us your business details from the Sell on BongoOcean page. Our seller team reviews the application and helps you set up your store.
Counterfeit goods, items that are illegal to sell in Bangladesh, and anything unsafe or misleadingly described are not allowed.
Send us your question and our support team will help you out.