SHAAJS

Help Center

Find answers about orders, delivery, returns and your BongoOcean account.

How can we help?

Pick a topic to find the answer you need.

Popular questions

The answers shoppers look for most often.

How do I place an order?

Add the products you want to your cart, open the cart and choose Proceed to Checkout. Sign in, enter your contact details and delivery address, then confirm the order. You will see an order number as soon as it is placed.

Where do you deliver?

All over Bangladesh — every district in all eight divisions: Dhaka, Chattogram, Rajshahi, Khulna, Barishal, Sylhet, Rangpur and Mymensingh.

What is your return policy?

You can request a return within 30 days of delivery if the item is unused, in its original packaging and has all of its accessories and tags.

How do I create an account?

Choose Sign Up, enter your name, email or phone number and a password. You can update your profile, address and photo at any time from your account page.

Who can sell on BongoOcean?

Businesses, manufacturers, wholesalers and brand owners in Bangladesh with genuine products. Every seller is reviewed before their store goes live.

View all FAQs

Still need a hand?

Our support team is available 24/7. Send us a message and we will get back to you.